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CUST SLS & SVC REP RTL (LO) 40 hours

Company Name:
Wells Fargo
Our vision is to satisfy all our customers' financial needs and help them succeed financially. It is about building lifelong relationships one customer at a time.
Come join the fun!
We provide value when we work together to help meet our customers' needs by proactively reaching out, listening, and learning their stories. As a Customer Sales and Service Representative (LO), you will devote much of your day to building long-term relationships with our customers. You will have the opportunity to build trust and learn more about our customers' financial needs to provide them with options that make it easier for them to reach their goals.
We value what's right for our customers in everything we do. Everything we do, we do to protect the customer and the bank. We want them to know about all of our innovative services, financial education information, as well as take advantage of the relationships we provide as Wells Fargo team members. Team members who meet and exceed customer expectations will achieve our high standards for performance.
At Wells Fargo we strive to listen to our customers and provide guidance to help them reach their financial goals and dreams. CSSRs (LO) are expected to provide options by proactively servicing customers and offering basic retail banking products and services to meet the needs of our existing customers. Referring customers to other areas of the bank for more complex products and/or services based on their current or future needs is another expectation for those who work as a CSSR.
Your exciting role includes:
Providing excellent and prompt service in all customer interactions to ensure satisfaction
Following up with customers who are referred by tellers based on confirmed needs
Completing teller job duties as necessary
Based on the specific store's needs a CSSR (LO) may spend a portion of their time handling cash transactions
Basic Qualifications: 1+ years experience in customer service or interacting directly with customers. 1+ years experience meeting sales goals/quotas. 1+ years experience working in a team environment. 1+ years sales experience (either in person or over the phone). Persons in this position must meet the Consumer Financial Protection Bureau loan originator qualification requirements and must comply with Wells Fargo policies related to these requirements. The loan originator qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements including additional screening.
Minimum Qualifications: 6+ months experience handling cash such as preparing deposits, handling store revenue. 6+ months experience using basic computer software such as Microsoft Office Suite, word processing software, spreadsheet software. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies.
Preferred Skills:
Additional experience meeting sales goals. Additional sales experience (either in person or over the phone). Experience assessing and meeting the needs of customers and/or solving customer problems. Experience identifying additional opportunities to sell products and services to customers ("upselling"). Experience in position(s) where individual and team goals were monitored. Experience in the financial industry. Experience interacting positively with difficult or irate customers. Experience meeting customer satisfaction goals.
Please Note: To apply for this position, update your contact information (email and phone number) and upload your resume.
Normal work schedules typically fall between 7AM - 6PM.
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at .
Relevant military experience is considered for veterans and transitioning service men and women
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Job Posting Title: CUST SLS & SVC REP RTL (LO) 40 hours
Requisition Number: 5067069
Executive Org Description: COMMUNITY BKG
Schedule Type: Regular
Scheduled Hours: 40
State: SC
City: Conway
Zip Code: 29526
Job Contact Company: Wells Fargo
UniqueIdentifier: 5067069SCCONWAY29526

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