Medical Front Desk in Conway, SC

Medical Front Desk Opening
Seeking experienced medical front desk employee with compassion for patients. Excellent phone and customer service etiquette is required. Prior experience in obtaining insurance authorizations and collecting payments. Monday-Thursday 8-5, Friday is a half-day.
You may also apply on our website, yscomapnies.com

Essential Job Functions
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s) all with the highest level of customer service
Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
Verify accuracy of patient insurance information
Must exercise utmost diplomacy and tact to provide excellent customer service for patients when responding to patient queries
Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements
Prepare patient charts, obtain lab reports and request medical records, send and receive patient medical records when necessary for follow up
Assist with scheduling of tests, arrange for hospital admissions, organize laboratory services

Other Skills/Abilities
Must have excellent verbal and written communication skills
Technical skills utilizing medical software as well as basic office programs
Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed
Ability to work well under pressure with minimal supervision, proven flexibility and willingness to handle a variety of tasks
Ability to maintain a team work environment and the willingness to learn new skills and cross train to other departments for full functionality and apply help in busy areas

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